At Chax Tool, we are committed to supplying reliable tools for real work. If for any reason you are not satisfied with your purchase, you may request a return within 30 days of delivery.
After 30 days, we are unable to offer a full refund or exchange.
Eligibility for Returns
To qualify for a return:
- The item must be unused and in its original condition
- The item must be returned in its original packaging
- All accessories, manuals, and components must be included
- Proof of purchase (receipt or order confirmation) is required
Non-Returnable Items
Due to the nature of tools and equipment, the following items cannot be returned:
- Used or worn tools
- Items damaged due to misuse or improper handling
- Safety gear that has been opened or used (for hygiene reasons)
- Custom or special-order tools
Partial Refunds (if applicable)
Partial refunds may be granted in the following situations:
- Item returned with missing parts not due to our error
- Item shows signs of use
- Item returned without original packaging
- Item returned after the 30-day window
Defective or Damaged Items
We only replace items if they are defective or damaged upon delivery.
If you receive a faulty product:
- Contact us within 48 hours of delivery
- Provide clear photos or videos of the issue
Once confirmed, we will arrange a replacement or refund.
Refund Process
Once your return is received and inspected:
- You will be notified of approval or rejection
- Approved refunds will be processed to your original payment method
- Processing time may vary depending on your bank or payment provider
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your payment provider
- Contact your bank (processing delays may occur)
If the issue persists, contact us at chaxtool@ezechax.com
Exchanges
We only offer exchanges for:
- Defective items
- Damaged items received
To request an exchange, contact:
{email address}
Return Shipping
To return your item, send it to:
{111 Thinker’s Corner Extension EN}
Please note:
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
- For high-value tools, we recommend using a trackable shipping service
- We are not responsible for items lost during return shipping
Important Note
Do not return items directly to manufacturers. All returns must go through Chax Tool.
Need Help?
For questions about returns, refunds, or exchanges, contact us at:
chaxtool@ezechax.com
Chax Tool – Tools for Real Work